At STL Tour Guide Lady, we’re dedicated to helping you explore St. Louis with confidence and excitement. We want you to be completely satisfied with your purchases and experiences. Please review our policy below for tours, digital products, and physical merchandise.
Returns & Exchanges:
You may request a return or exchange within 14 days of delivery.
Items must be unused, in original condition, and in original packaging.
Non-returnable items:
Gift cards
Sale or clearance items
Personalized/custom items
Refunds:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, refunds will be processed back to your original payment method within 10 days.
Return Shipping:
You are responsible for paying shipping costs for returning items.
Shipping fees are non-refundable.
If your merchandise arrives damaged or defective:
Contact us within 5 days of delivery at stltourguidelady@gmail.com
Please include photos and a description of the issue.
We will arrange a replacement or refund as appropriate.
Contact Us
For any questions about your order, refunds, or exchanges, please contact STL Tour Guide Lady at:
📧 stltourguidelady@gmail.com
We appreciate your support and look forward to helping you discover the best of St. Louis!
